A Pre-Repair Consultation allows us to verify in advance, that we do offer a repair solution that meets your expectations from a repair time-line and overall cost perspective. In addition, if your situation requires a replacement part, a Pre-Repair Consultation allows us to confirm in advance, that Genuine/OEM-based Manufacturer provided replacement parts are available for your specific computer model. Moreover, once it is confirmed that we can resolve your issue within a time-line and price point that is acceptable to you, we will email you a written price quote coupled with a brief Summary of Work to consider.

If you have a general repair question or are just shopping around for pricing, you can simply Email Us your question or concerns at LaptopRepairGeeksofMcLean@outlook.com and we will respond within (1) hour of receiving your request. We proactively monitor and respond to all email inquiries received between 9:00 a.m. and 8:00 p.m. / 7 Days A Week, to include Saturday and Sunday. If your laptop is displaying a specific error of concern or if there is damage that you would like for us to see, simply take a picture of the respective issue with your cell phone and email it to us, as a a picture speaks a thousand words and is very beneficial in most cases. If your repair request requires a replacement part, such as a Keyboard, Battery, CPU Fan, DC Power Jack or an LCD Screen, please provide the Make, Model Number and Serial Number of the laptop. This information is typically found on the bottom of the laptop and if possible, please take a picture of the model and serial number information with your cell-phone and email it to us. An example of the needed information is as follows: Manufacturer: Dell | Laptop Model: XPS 13-9350 | Serial Number: J2W88H1.

Our Pre-Repair Consultation Process Is Simple | Call Chat or Email Us

Frequently Asked Question: Hey, Laptop Repair Geeks, My Computer Problem Is Urgent And I Need It Fixed ASAP And I Want To Drop-off My Laptop Now?

Our Answer: Due to the Corona Virus epidemic, we are open by appointment only! In addition, we have temporarily suspended computer drop-off’s to limit the public exposure to our staff. However, we now provide a free laptop pick-up service from your home or place of business for our local clients that reside in the McLean and Falls Church area. However, prior to scheduling the pick-up of your laptop, please Call, Email or Chat with us for a Pre-Repair Consultation to confirm that we offer a solution that meets your repair timeline and associated cost requirements! Once it is confirmed that we can support and resolve your situation that fit your needs, we will schedule the pick-up or drop-off appointment accordingly. From a repair timeline perspective, we typically provide same day diagnostic services and most repairs are completed within 24-48 hours.

During The Corona Virus Epidemic, We Offer (3) Convenient Methods To Attain Prompt Service:

1) Free Pick-Up Service Of Your Laptop From Your Home or Place of Business/Office: Due to the Corona Virus epidemic, we are open by appointment only! In addition, we have temporarily suspended computer drop-off’s to limit the public exposure to our staff. However, we now provide a free laptop pick-up service from your home or place of business for our local clients that reside in the McLean and Falls Church area.

2) Phone-based Support Resolution With Remote Access Capability: We now offer a phone-based repair service, as an option for some problems that can be easily resolved by our support engineers over the phone or through remote access if available. This course of action is very limited in scope and is only applicable for some interoperability issues, so please call us @ 703-972-9525 to confirm if this support option is the right solution for your situation.

3) On-Site Repair Service - At Your Home or Business/Office Location: - At Laptop Repair Geeks of McLean, we provide onsite computer repair services at your home or place of business. We employ a dedicated team of mobile computer repair technicians available to respond onsite at your location to resolve your computer mishap accordingly. Note: Some repairs can not be completed on-site, so please call us @ 703-972-9525 to confirm the repairability of your situation.